Please note that because of the nature of our products we are unable to offer a refund once the packaging on an item has been opened unless the item is faulty.

You are able to receive a full refund within 60 days of purchase if you no longer wish to keep the item and it is returned unopened. You can find the order number on our original purchase confirmation email (sent from sales@newjackcity.co.uk). 

If a product is faulty, please select ‘item is faulty’ on the form and give as much information as you can on the problem. 

If you no longer want to the order we are always happy to accept returns, but due to the obvious hygiene implications with regards to adult goods the following terms have to be met.

* The goods must be unused in any way.
* The goods must be returned to us in original condition & packaging.
* Unfortunately any goods no longer in the heat sealed box are non-refundable and non-exchangeable. This also applies to any items supplied in sealed packaging that have been opened. These are non-refundable and non-exchangeable.
* We must get the goods back from you within 30 days of receiving the order.
* Please report and discrepancies or damaged items within 36 hours of being delivered.

We will send you details on where to return your item, please do not send any packages to our office address. If you have any questions about returning items please call 01603 985983 or email sales@newjackcity.co.uk.

Returns Form

    Name

    Email Address

    Order Ref Number (this number will be on your order confirmation email).

    Why are you returning the item? (please select).

    Can you tell us why you changed your mind and what you are returning? You may return items within 60 days of purchase for a full refund as long as the packaging is unopened.